Cobalt Courtwright · Organizational Development Specialist cobaltatwork@gmail.com · linkedin.com/in/cobaltcourtwright

Experience

Academic Counselor, University of Phoenix · 2026–present

Coach adult learners from diverse cultural, socioeconomic, and educational backgrounds on academic and career goals.
Strengthen learner motivation, persistence, time management, and goal-setting within complex institutional systems.
Lead high-stakes, trust-based conversations centered on access, retention, and learner success.
Serve as new hire ambassador, observing new teammates’ work and giving formative, coaching-style feedback.

AI Learning & Development Specialist Trainer (Contract), Cobalt Creative Collective · 2025–present

Design learning workflows, training prompts, and behavior libraries that improve AI accuracy, reliability, and context retention.
Develop evaluation criteria for AI-generated outputs and refine weaknesses through targeted training cycles.
Apply ethical, human-centered learning principles to emerging technology training environments.

CHWI Certified Training Specialist (Remote), University of New Mexico · 2023–2025

Delivered onboarding and continuing-education programs for 150+ learners annually across statewide cohorts.
Developed curriculum incorporating competency pathways, leadership modules, and applied learning labs.
Facilitated virtual, hybrid, and asynchronous learning sessions with demonstrations and simulations.
Built and maintained centralized SharePoint documentation hubs to support access and consistency.
Facilitated learning for diverse audiences with attention to accessibility, cultural context, and psychological safety.

Senior Student Enrollment Associate, University of New Mexico · 2022–2023

Provided high-volume remote support via phone and chat for prospective and returning students.
Guided individuals through complex, multi-department workflows and systems.
Documented detailed CRM notes to ensure continuity, equity, and clarity of support across teams.

Customer Experience Manager, The Broken Token · 2015–2019

Developed SOPs, onboarding materials, and training structures to improve new-hire readiness and performance.
Implemented Zendesk workflows, macros, and knowledge base documentation.
Trained customer service teams on communication, troubleshooting, and service standards.
Managed B2B and B2C relationships and coordinated national trade-show operations.

Senior Training Specialist, Nextel Communications

Built an entirely new modular onboarding program from the ground up, designing the curriculum and delivering it to new hires.
Supported career-path readiness and leadership initiatives, and mentored junior trainers.

Lead Training Specialist, Abacus / DoubleClick

Led technical onboarding for national B2B SaaS clients, reducing training time by 50 percent.

Cobalt Creative Collective